Privacy Policy
Privacy Policy
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies, relates to, or can reasonably be linked with you or another person. Personal information does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories:
- Contact details — your name, address, billing address, shipping address, phone number, and email address.
- Financial information — credit/debit card numbers, payment card information, financial account information, transaction details, and payment method.
- Account information — username, password, security questions, preferences, and settings.
- Transaction information — items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
- Communications with us — information you include when contacting us, for example a customer support inquiry.
- Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information — how and when you interact with or navigate the Services.
TikTok Privacy Policy: tiktok.com/legal/privacy-policy
Meta (Facebook) Privacy Policy: facebook.com/privacy/policy
Sources of Personal Information
- Directly from you, including when you create an account, use the Services, or contact us.
- Automatically through the Services, including from your device and via cookies and similar technologies.
- From our service providers who collect or process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
- Providing and personalizing the Services. To fulfil our contract with you, process payments, complete your orders, arrange shipping, facilitate returns and exchanges, and provide a personalized shopping experience.
- Marketing and advertising. To send marketing and promotional emails or texts, and to show ads relevant to your activity on the Services.
- Security and fraud prevention. To verify your account, provide a secure checkout experience, and detect and prevent fraudulent or unlawful activity.
- Communicating with you. To provide customer support, respond to your inquiries, and maintain our business relationship with you.
- Legal reasons. To comply with applicable law and respond to valid legal process.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify, vendors, and other third parties who provide services on our behalf (payment processing, analytics, customer support, shipping).
- With business and marketing partners to provide advertising based on your online activity.
- When you direct or consent to us disclosing certain information, such as shipping products to you.
- With our affiliates or within our corporate group.
- In connection with a business transaction, to comply with legal obligations, or to protect the Services and our rights and those of our users.
Our Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services. To help protect and improve our business, we also use certain Shopify enhanced features, which involve data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information for these purposes.
Learn more: privacy.shopify.com — and exercise your rights: Shopify's Consumer Privacy Portal
Third-Party Websites and Links
The Services may provide links to websites or platforms operated by third parties. If you click a link to a site not owned or controlled by us, please review its privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Including these links does not, in itself, imply endorsement of the content on those platforms.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent of a child who has provided us with personal information, you may contact us using the details below to request its deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send us may not be secure while in transit, so we recommend not using unsecure channels to send us sensitive information.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to access / know — request access to the personal information we hold about you.
- Right to delete — request deletion of your personal information.
- Right to correct — request correction of inaccurate information.
- Right to data portability — obtain a copy of your data and have it transferred to a third party.
- Manage communication preferences — unsubscribe from promotional emails at any time.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note we may transfer, store, and process your personal information outside the country in which you reside. If we transfer information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.